Campeonbet Casino - プレイヤーはデポジットボーナスを受け取りませんでした。

I signed up at campeonsbet Casino and deposited 50 euros to take advantage of the 160% bonus. After that, I was not credited with the 160% bonus. The live chat on the website doesn't work and my emails to support have been ignored.

I've been waiting for my bonus for about 2 weeks now.

Ich habe mich beim campeonsbet Casino angemeldet und 50 Euro eingezahlt, um den 160% Bonus in Anspruch zu nehmen. Danach wurde mir aber nicht der 160% Bonus gutgeschrieben. Der Live-Chat auf der Webseite funktioniert nicht und man hat meine E-Mails an den Support ignoriert.

Ich warte jetzt schon seit ca. 2 Wochen auf meinen Bonus.

Dear Roger,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Would you be so kind and indicate which bonus did you activate? Was it the "Christmas Casino bonus"?

Could you please confirm that your deposited amount has stayed untouched?

Also, have you tried contacting the casino via live chat? I tested it and they were quick and answered all of my random questions professionally. You just need to click the bell at the right bottom of the website, and then click 2 chat bubbles and fill in basic information:

Looking forward to hearing from you.

Best regards,

Kristina

Hello Kristina,

it was the 160% Christmas Casino bonus.

The 50EUR I then playful, after no one has reported after days longer with me. 🙁

I tried it via live chat and sent at least 3 emails to support. Without feedback from the casino.

Hallo Kristina,

es war der 160% Christmas Casino Bonus.

Die 50EUR habe ich dann verspielt, nachdem sich keiner nach Tagen mehr bei mir gemeldet hat. 🙁

Ich habe es per Live Chat probiert und mindestens 3 Emails an den Support geschickt. Ohne Rückmeldung seitens des Casinos.

It is not possible to start a chat:

https://campeonbet.com/de/help

Chat zu starten ist nicht möglich:

https://campeonbet.com/de/help

Unfortunately, by playing with your deposit you've lost the right to claim this offer. Sadly, there is nothing we can do in this situation. We could try to help only if the deposited amount remained untouched, and we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.