Campeonbet Casino - 選手の退場が遅れています。

After delaying the verification process its been 5 weeks since CampeonBet refuses to process my withdrawal (and its just the first part since their limit is 1.000 per withdrawal), support refuses to help and only gave an answer about the payout without and kind of timeframe so i feel like i am being scammed. Please help, i also have to note that i am fully verified. Also as i see they do not have valid licence and also i have mail form them where they blackmail me if i withdraw my complaint they will payout me immediatly.

Dear aleksandarkovacic,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can understand the whole situation completely.

Have you made any successful withdrawals from the casino in the past?

Have you accumulated your winnings with or without an active bonus?

If there are any other emails from the casino or any chat transcripts from the casino, please send them to my email at tomas@casino.guru

Also, I checked the casino website, and the casino is licensed under Curacao Antillephone.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi Tomas and thank You. Actually i dint made any succesful withdraw, that was my first request. I didnt use any bonus there.

Thank you very much, aleksandarkovacic, for providing the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your service. However, I would like to warn you that it seems to be a common practice of Campeonbet Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy", we keep on trying.

Hello, aleksandarkovacic,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Campeonbet Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Campeonbet Casino team,

Could you please state the reason why the player's withdrawal has not been completely processed yet, and what is the estimated time frame for processing the payment?

Thank you in advance for providing the information.

So, can you tell me, is there any chance to give back money with scam like this? Is there any court to complaint or something like that? I dont believe they can work wothout licence and accept money from costumers and steal it and we cant do nothing???

Dear aleksandarkovacic,

We will extend the timer one more time, and the casino will have a second chance to comment on the matter. During this time, we will try to contact the casino also in other possible ways. If the casino fails to comment on the complaint until the end of the second timer, the complaint will be closed as unresolved, and the casino's rating will be influenced accordingly on our website. Then the last option is to contact a gaming authority if the casino is regulated and has a valid gaming license.

So, for now, let's stay patient and positive, wait for the automatically generated reply and timer extension, and provide the casino with a few more days to respond.

If nothing changes by the end of the next timer, you will be informed about options for further actions.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear aleksandarkovacic,

I tried to contact the casino repeatedly but without success. I am afraid, there is not much that can be done without cooperation from their side. I will mark the complaint "unresolved" in our system. I understand this is not a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

In the meantime, I recommend that you contact the responsible gaming authority - Antillephone N.V. (Curacao), and submit a complaint to them (certria@gaminglicences.com and/or complaints@gaminglicences.com). Before submitting the complaint, make sure you provide all the necessary information: your personal data, the casino details, your login details in the casino, the issue description, and supporting attachments if it is needed. Please note it is a rather passive licensing authority and you can wait weeks or even months for an answer.

I wish I could be of more help. I sincerely hope you will not come across a problem like this again.

In case you need any help or have news from the regulator, please contact me at branislav.b@casino.guru.

Best regards,

Branislav, Casino.Guru