CandyLand Casino - 選手の退会が遅れました。

I've had 2 withdrawals pending from November. I can't remember the exact date but it still shows I have 2 pending withdrawals but it seems they have deleted some of the info and it won't show how much

Dear bhankins2468,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear bhankins2468,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have received withdrawals from New Vegas which is their sister site. They took a lot longer than was said as well .

Thank you very much for your reply, bhankins2468. Do I understand correctly that you have not made any withdrawals from CandyLand Casino? Have you accumulated your winnings with or without an active bonus?

If there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Dear bhankins2468,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.