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I was playing Breakaway deluxe and I had 5freespins left and your casino shut me down,I been having a hell of a time getting in touch with a person at your casino.please look into it and help me ,I was winning far and square.Please help

Dear Robert,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please describe in more detail how you were shut down? Has your account been closed?

Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or post it here.

Thank you very much in advance for reply.

Best regards,

Kristína

Dear Robert,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.