Cash o' Lot Casino - プレーヤーは賞金を引き出すことができません。

I got the welcome bonus of free spins. I was told I could cash out after playing the required play through. I met the play thru and parlayed my winning well above $1,000. I then tried to cash out my maximum of $100. I was unable to cash out after entering all my bank information. I won the money fair and square and met their rules but they wouldn't give me my winnings. Complaints were ignored.

Dear jeanjankowski,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you are not able to request a withdrawal? Or did the casino confiscate your winnings?

Could you please confirm that you have passed the KYC verification?

Have you received any explanation from the casino regarding this situation?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear jeanjankowski,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.