Cashalot Casino - プレイヤーが助けを求めています。

I need information and help.

Necesito información y ayuda.

Dear Bilian,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Could you please elaborate? 

I will be waiting for your reply patiently.

Best regards,

Kristina

Good morning, Chris. I signed up for cashalot to have some fun and try something new. The experience that I have had in that casino is that they have not paid me for a withdrawal and I am still waiting. I contacted the financial department and they tell me that it has been in process since April 6.

Bueno días, Cris. Me he registrado en cashalot para entretenerme un poco y probar algo nuevo. La experiencia que he tenido en ese casino esque no me han pagado hecho un retiro y aún sigo esperando. Me puse en contacto con el departamento financiero y me comenta que está en proceso desde el día 6 de abril.

The question is whether cashalot pays its customers or is a scammer how they speak.

La pregunta es que si cashalot paga a sus clientes o es un estafador como se hablan.

The bet was very simple, I bet on a couple of numbers and I won about a thousand euros. The fact is that they have asked me for all the documentation, I have sent it and everything has been verified.

La apuesta fui muy sencilla aposté a un par de números y gane como mil€. el caso es que me han pedido toda la documentación, la he enviado y ha sido todo verificado.

Thank you for your reply, Bilian. Unfortunately, this casino has a Very bad reputation on our website and has not been very cooperative in resolving complaints, therefore I am not cannot assure you that you will receive your winnings.

Do I understand correctly that you requested the withdrawal on April 6? Have you accumulated your winnings with or without an active bonus?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Dear Bilian,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.