Cashalot Casino - プレイヤーのボーナス賞金には上限があります。

I took the bonus when I had almost recycled it so sldo lost half, so I had about 300 e and it suddenly dropped 149 e. There are only 70 cents left to recycle

Otin bonuksen , kun olin sen melkein kierrättänyt niin sldo hävis puolella eli mulla oli noin 300 e ja se tippui yht äkkiä 149 e. Kierrätystä oli enää jäljellä 70 snt

Dear Aleksi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Did you receive any specific explanation from the casino which exact rule has been breached and why your winnings have been reduced?

Lastly, could you please specify which exact bonus you have redeemed and played? I would like to check the terms and conditions.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Dear Aleksi,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.