Cashalot Casino - プレイヤーの撤退が遅れています。

Been waiting for 7 days for them to pay out. Although they write it is under treatment and I have to be calm and wait.

Should one report their page and send in a report to the CEO who owns those game pages? 🙄

Har väntat i 7 dagar på dom ska betala ut. Fast dom skriver den är under behandling och jag måste vara lugn och vänta.

Ska man anmäla deras sida samt skicka in en anmälan till vd som äger dom där spel sidorna? 🙄

Dear brazzxflodin,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Good afternoon, Samuelf90 and Thomas!

Thank you for awaiting my reply. I checked with our department and you should have received your winnings by now. Therefore, I believe this complaint may be closed as "resolved".

I hope you will be more patient next time, our team is working to improve service continuously.

Thank you very much, we look forward to seeing you again, have a good holidays!

Best wishes,

Compliance Officer

Affiliate Manager

Max W****

Hello, Samuelf90 and Thomas!

Happy New Year everyone! Hope you are doing great.

Samuelf90, please confirm that you received the withdrawal, am I right?

Waiting to hear back from you soon.

Best wishes,

Compliance Officer

Affiliate Manager

Max W****

Dear brazzxflodin,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

Thanks for the cooperation of the casino representative.

The player can reopen this complaint anytime.