Cashalot Casino - プレイヤーの撤退が遅れています。

I made a withdrawal on April 23, 2024, which was denied on May 1 because I was required to verify my account. On May 7, I tried again after I had sent all the documents they asked for. I have spoken with the support team twice, with different operators, and they both say that my account is verified and that I need to be patient. Now it's May 16 and my withdrawal is still being processed.

Jag gjorde ett uttag den 23 april 2024 som blev nekat 1 maj för att jag va tvunget att verifiera mitt konto. Den 7 maj försökte jag igen efter att jag skickat alla dokument dom begärt. Hat pratat med supporten 2 gånger med olika operatörer och dom båda säger att mitt konto är verifierat och att jag måste ha tålamod. Nu är det den 16 maj och mitt uttag är fortfarande under behandling.

Dear Lajka12,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Nevertheless, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

• Could you please share a screenshot of your withdrawal request here or send it to tomas@casino.guru?

Thank you in advance for your cooperation and reply.

Best regards,

Tomas

Dear Lajka12,

Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Cashalot Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Cashalot Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.