Cashalot Casino - プレイヤーは賞金を引き出すことができません。

I've always made withdrawals of 10 or 15 or 20

Euro yesterday, on the other hand, they canceled my withdrawal by saying that the minimum withdrawal is 60 euros.

2 days earlier they invited me to email

Saying that the minimum withdrawal is 10 euros.

Thank you

Ho sempre fatto prelievi di 10 O 15 O 20

Euro ieri invece mi hanno cancellato il prelievo dicendo che il prelievo minimo è di 60 euro.

2 giorni prima mi hanno invitato e mail

Dicendo che il prelievo minimo è 10 euro.

Grazie

Dear Duhniomar22,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise what payment method to withdraw your winnings have you opted for? Was it the same one you used before?

Would you be so kind as to send me all the relevant communication between you and the casino so we can gather as much information as possible? My email address is kristina.s@casino.guru.

Thank you very much in advance for your reply.

Best regards,

Kristina

Thank you so much for me the case is closed I gave up the case. A thousand thanks

Grazie mille per me il caso è chiuso ho rinunciato al caso. Grazie mille

Thank you for your reply, Duhniomar22. We will now close this complaint as per your request. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.