Casibee Casino - プレイヤーのアカウントがブロックされました。

Firstly They Verified My Documents And Than Declined The Documents Then Blocked The Account.

If i ask them what is the reason they blocked my account they are sending me full T&C of their website but not telling me what is my fault what is the main problem that they blocked my account. What is the specific reason behind that.

I Bet They Doing Fraud With Me.

Without Reason They Blocked My Account.

Dear ManojKumar,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you accumulated your winnings with or without an active bonus, please? Do I understand correctly that the casino has not specified which rule you breached?

Would you be so kind as to send me all the relevant communication between you and the casino so we can gather as much information as possible? My email address is kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

No I Had Not Claimed Any Bonus or there is no active bonus in my account.

Yes you understand correctly they had no specified the specific reason that why they had blocked my account.

I had sent you the conversation between me and Coustomer support team.

Thank you for your reply, ManojKumar. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello ManojKumar,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Casibee Casino to join the conversation and participate in the resolution of this complaint.

Dear Casibee Casino,

Can you please clarify the reason for the player's account having been blocked?

Kind regards,

Adam

Hello ManojKumar,

This case is currently being discussed with the casino via Skype. As such, I am going to extend the timer and will provide an update here shortly.

Kind regards,

Adam

Hello again ManojKumar,

You sent documents to the casino for verification. Could I ask you to also send them to us for review?

You can send them directly to my e-mail, adam.m@casino.guru.

Kind regards,

Adam

Dear ManojKumar,

Please respond to my last post and provide the requested information. I will extend the timer for 7 days. Please be aware that if we do not hear from you within the set timeframe, the complaint will be rejected.

Kind regards,

Adam

Dear ManojKumar,

As we have heard nothing further from you this complaint will now be rejected as previously mentioned. It can be reopened at any time.

Kind regards,

Adam