引き出し用のアカウントを確認するために、一週間前からアドレスを変更しようとしていますが、会社はもう私のメールに応答しません。 09/24に出金しようとしましたが、私の住所が彼らの記録と一致しないと言われました。私は、彼らのプラットフォームには住所を入力するオプションがないため、これは間違いであると説明しました。変更するために証拠を再送信するよう求められ、何度も送信し、何度も電子メールを送信しましたが、応答はありません。チャットで連絡しましたが、いつも待たされるという同じ言い訳をします。問題は、指定された処理時間は 48 時間であり、その時間枠はすでに超えているということです。
I've been trying to change my address for a week now in order to verify my account for a withdrawal, but the company simply doesn't respond to my emails anymore. I attempted to make a withdrawal on 09/24, and was told that my address didn't match their records. I explained that this was in error because their platform doesn't offer the option for me to input my address. They asked me to resend proof in order to make the change, and despite sending it multiple times and emailing them repeatedly, I've gotten no response. I've contacted them via chat and they always give the same excuse that I have to wait. The thing is, their stated processing time is 48 hours and that time frame has already been exceeded.
Estou há 1 semana tentando mudar meu endereço pra fazer minha verificação pra fazer um saque e a empresa simplesmente não responde mais meus email. Tentei fazer um saque dia 24/09 e informaram que meu endereço não corresponde, informei que estava errado porque a plataforma deles não oferecem a opção de digitar meu endereço, pediram pra eu enviar novamente um comprovante pra fazer a mudança, enviei diversas vezes, mandei email várias vezes e não tive nenhum retorno, entrei em contato via chat e sempre dão a mesma desculpa dizendo que tenho que aguardar. Acontece que o prazo deles é de 48 horas e esse prazo já foi estrapolado.
自動翻訳: