Casino Days - プレイヤーのアカウントがブロックされました。

The accounts are not duplicated, and I just let them deposit money, but after all, I spent $1,500 and tried to withdraw $1,000, but I couldn't submit my identity verification documents.

It freezes when I try to log in the next day.

I do not understand what it means.

Scam casino...give me my money back!

アカウントも重複してないし、入金させるだけさせておいて、結局1500ドル使って1000ドルの出金しようとして本人確認書類が出来ない…やっと担当部署に送れたと思ったらメールにて報告するとのこと。

次の日ログインしようとしたら凍結。

意味がわからない。

詐欺カジノ…お金返してくれ！

Hello ponta0807171,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casino Days. Please allow me to ask you a few more question before we would move forward.

Could you please advise why can't you submit your documents? Can you please explain what do you mean by duplicate accounts? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

This means that you only have one account.

I submitted the documents. It's been 2 days since I posted and I haven't heard back.

In the chat, it is being confirmed, so please wait.

I don't see any reason why I can't log in

一つのアカウントしか作ってないって意味です。

書類は出しました。出してから2日経っても連絡がありません。

チャットでは確認中なので待ってくださいとのことですのです。

ログイン出来ない理由が見当たらない

Is there any place to complain?

何処かに訴える所ないですか？

Since it is a bundle card, it has been changed from a virtual card to a real card, so the credit number is different, and it is impossible to submit it.

tell me what to do

Nick! help!

バンドルカードなのでバーチャルカードからリアルカードに変更になったのでクレジット番号が違うし、それを提出しろと言われても無理だよ。　

どうしたらいいか教えて。

ニック！ヘルプ！

Hello ponta0807171,

Please note that the verification may take up to 14 days so if you did submit your documents only a week ago, I would recommend to wait only. Keep us updated regarding the verification.

It seems that the account was closed rather than frozen.

I made a deposit with a bundle card, but since I switched from a virtual card to a real card, I can no longer issue the credit card number I used when using the virtual card, so I'm having trouble with that.

I've been asked to send the statement in PDF format, but I'm having trouble understanding it.

If you can prove that you used it properly, you will withdraw it.

アカウント凍結ではなく閉鎖したらしいです。

バンドルカードで入金したんだけど、バーチャルカードからリアルカードに切り替えたので、バーチャルカードの時のクレジットカード番号がもう発行できないのでそれで揉めてます。

明細書をPDFで送って欲しいと言われてるのですが、よく分からなくて困ってます。

ちゃんと自分で使ったのが証明出来れば出金するとのことです。

Hello ponta0807171,

In such case, I would recommend to contact your payment provider and request a confirmation that the virtual card with the number used in the casino was your own. It shouldn't be an issue for them to provide such a document and once they do, forward it to casino to prove that it was yours but no longer exists.

I'm sorry to say that I never do. I have sent a screenshot of an email saying that the statement cannot be issued from the bundle card.

何回もないと言ってるのにだめです。バンドルカードからも明細書は発行できないというメールのスクショを送っているんですけど。

Hello ponta0807171,

I'm sorry must be the translator but I could not understand it from the screenshot. I will now forward your complaint to my colleague Branislav who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Thank you for your hard work.

Hello, ponta0807171,

I am sorry to hear about your situation. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Casino Days's representative to join this conversation and participate in the resolution of this complaint.

Dear Casino Days Team,

Could you please state the reason why the player's account has not been verified yet? What documents are problematic? What steps should the player take in order to successfully verify their account and withdraw?

Thank you in advance for providing the information.

thank you!

ありがとう！

I'm finally getting it resolved.

I'm still in the process of applying for withdrawal, so I don't know what will happen.

Thank you so much everyone.

Over 150 emails were exchanged.

ようやく解決しそう。

まだ出金申請してる途中だから何が起るかわからないけど。

皆さん本当にありがとう。

メールのやり取り合計150通以上もありました。

Thank you, ponta0807171, for the update. It looks like the issue moved significantly forward.

However, I would like to wait for the casino representative's reply and confirmation.

If, in the meantime, there is any progress, please let us know about it.

thank you

よろしくお願いします

Dear player,

I am pleased to confirm that your withdrawal request was processed successfully on our end following the completion of your account verification. As of two days ago, we still had not received the requested documents from your end, which was the cause of the delay

The withdrawal amount should be on your account in up to 3 business days depending on the Payment option used

In case you have any additional questions please let us know and we will be more than happy to further assist you

Thank you, Casino Days Team, for the update and explanation.

Dear ponta0807171,

At this point, I sincerely believe it should only be a matter of time before the payment comes to you.

I will keep this complaint open until your confirmation regarding successful withdrawal, or an update.

Please let us know as soon as you receive the payment.

Dear ponta0807171,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or do not require any further assistance, we will consider the complaint resolved.

Thank you, ponta0807171, for using the Casino Guru complaint resolution centre. Based on the all available information, we consider your case resolved. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

In case of any questions, feel free to contact me at branislav.babecka@casino.guru.

Thank you, Casino Days Team, for your cooperation.

Best regards,

Branislav, Casino.guru