Casino Days - プレイヤーの撤退が遅れ、キャンセルされました。

I have request for withdrawal of rs.8750 but they keep on cancelling says it is technical issue and refunding it to my casino account. Now I ask for a withdrawal of rs.6000 and sent the remaining later, they don't sent it. I don't what's the reason .

Dear Sandozkhundrakpam,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

1. No, i havenot made any withdrawals before.

2. No, I have not done verification. Their verification button says I don't need to do verification.

3. Yes, I use bonus of rs 250, but their bonus wagering method says that the bonus 250 will only be used when my deposited real money is exhausted. So before withdrawal, I cancelled the bonus money.

Thank you very much for your reply, Sandozkhundrakpam. Could you please advise if your last withdrawal request is still pending?

Have you recently tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

I have recieved my payment. Thank you everyone.i would like to withdraw my complaint.

Dear Sandozkhundrakpam,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Kristina

Casino.Guru