Casino Days - プレイヤーの撤退が遅れています。

Dear sai1331,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Thank you for your support.

Understood, I'll see how it goes for 2 weeks.

This casino has a history of over hundreds of deposits and withdrawals.

Up until now, all funds have arrived within about 24 hours. Of course, authentication has been completed and no request for additional authentication has been received.

Thank you very much.

サポートありがとうございます。

解りました、２週間様子を見ます。

このカジノは数百回以上、入出金の履歴が有ります。

今までは、全て24時間程度で着金していました、もちろん認証は済んでおり、追加認証の依頼も来ておりません。

よろしくお願いいたします。

Thank you so much for your understanding, sai1331. I’ll follow up with you at the beginning of next week to check if you’ve received your winnings.

In the meantime, please keep me updated on any new developments.

Thank you.

Thank you for your continued support.

The money doesn't arrive.

Even if you contact live support, you will only receive a standard email (waiting for a response from the relevant department) and no specific explanation will be given.

It has been two weeks since I requested the withdrawal, so I would appreciate your help in recovering the money.

お世話になっております。

着金しません。

ライブサポート等に連絡しても、定型文（担当部門からの回答を待って）のメールが、送られて来るだけで、一切具体的な説明を受けられません。

引き出し申請から2週間過ぎましたので、回収に向けご支援よろしくお願いいたします。

Thank you very much, sai1331, for providing all the necessary information. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hi sai1331,

My name is Romi, and I will be in charge of your case from now on. If you have any updates regarding your case for us, please let us know.

I would now like to invite the Casino Days representative into this conversation.

Dear Casino Days,

Could you please provide more information about this case to clarify the situation?

Thank You in advance.

Romi

Dear Romi,

Thank you very much.

If there's any information you need, please let me know.

I will let you know right away

親愛なるロミ様

よろしくお願いいたします。

何か必要な情報が有りましたら、ご指示ください。

直ぐにお知らせ致します

Dear GURU Casino,

$295 arrived today.

There was no explanation as to why, and $5 was deducted again.

The results were satisfactory.

I would like to close here

Thank you for your cooperation.

親愛なるGURUカジノ様

本日、＄295着金しました。

理由の説明はなく、また＄５引かれましたが、

十分納得いく、結果が得られました

ここでクローズしたいと思います

協力ありがとうございました

Thank you, sai1331, for confirming and for using the Casino Guru complaint resolution center. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.

Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Romi

Casino.Guru