Casino Days - プレイヤーの賞金が遅れています。

My withdrawal request has been rejected.

① Around 3:00 AM on July 15th:

I submitted a cryptocurrency withdrawal request using XRP.

② Around 5:00 PM on July 15th:

I received an email confirming my withdrawal request had been accepted.

At this point, I thought something seemed off, but the email mentioned that the transfer would be completed within 24 hours, so I decided to wait.

③ After 24 hours had passed and no funds were transferred, I contacted support, who told me to wait for an email.

④ After waiting for a few hours with no email, I sent an email to support@casinodays.com explaining that the funds had not been received.

⑤ I received a reply via email stating they were checking with the payment provider and instructing me to wait further.

⑥ I continued to send emails to support@casinodays.com every few hours, stating that the funds had not been received, but I only got a generic response saying they had not received a reply from the payment provider and would email me once they did. As of this moment, 1:30 AM on July 18th, I have neither received the funds nor any further response.

The malfunction of the payment provider is not my responsibility but rather Casino Days', as they are the ones using an unresponsive payment provider.

Even though Casino Days is obligated to pay me my winnings, they are blaming the payment provider and refusing to pay.

This is not only a violation of licensing regulations but a complete act of fraud.

I believe the claim that they can't contact the payment provider is false.

There are many reviews on Casino Guru where users have experienced the same withdrawal refusal tactic.

I have not violated any terms or conditions.

Could you please help ensure Casino Days pays out my winnings?

If this complaint is resolved, I promise to register and play at Casino through Casino Guru.

※ I have a record of losing ＄200000 at Casino Secret, so I believe I can contribute to Casino Guru.

I tried to attach several image files, but I could only attach one.

If there are any other image files needed, please let me know.

I will prepare and send any data requested by Casino Guru.

Thank you for your assistance.

出金拒否をされています。

①7/15午前3:00頃

私はXRPでの仮想通貨出金申請をしました。

②7/15午後17:00頃に出金申請を受付ましたとメールがきました。

この時点で何かおかしいなと思いましたが24時間以内に送金する旨がメールに明記されていたので私は待ちました。

③24時間経過したが送金がないのでサポートに問い合わせするもメールを待てとの事。

④数時間待ったがメールが来ないので次はサポートではなくsupport@casinodays.com にメールにて着金していない旨を連絡しました。

⑤メールで返答があり、決済プロバイダーに確認中とのことで更に待つ事を強要されました。

⑥その後数時間おきに着金がない旨をsupport@casinodays.comにメールするも決済プロバイダーから返信がない、返信があり次第メールするとの内容の定型文がきたのみで本日現在7/18午前1:30今だ着金せず、返信も途絶えました。

決済プロバイダーが機能していないのは私の責任ではなく、連絡のとれない決済プロバイダーを使用しているカジノデイズの責任です。

カジノデイズが私に勝利金を支払わなければならないにも関わらず、カジノデイズは決済プロバイダーに責任転嫁し、支払いを拒否しています。

これはライセンス規約違反であると共に、完全な不正行為です。

そして決済プロバイダーと連絡がとれないというのは嘘だと思います。

なぜならcasino guruのレビューに私と同じ手口で出金拒否されたユーザーがたくさん存在しました。

尚、私は一切の規約違反などは行っておりません。

なんとかカジノデイズに支払いをするように対応いただけないでしょうか？

このクレームが解決した場合、私はcasino guruからカジノ登録し、入金プレイする事を約束します。

※私はカジノシークレットで＄200000負けた実績があるのでcasino guruに貢献できると思います。

画像データについていくつか添付しようとしましたが、1データしか添付できませんでした。

他何か必要な画像データなどありましたらお申し付けください。

私はcasino guruから請求のあったデータについて用意して送付します。

よろしくお願いいたします。

Dear CrazyGyanchu,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear CrazyGyanchu,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.