Casino Days - 選手の退会が遅れました。

My complaint is against casino days.com, on 19 April I requested withdrawal from casino days,but till now I not receive my withdrawal money,they are saying that u received the withdrawal,but I not get any withdrawal from casino days .com till now they are laying with me,I also have provided my bank statement for them to check it..

Dear Sunny007,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

No,they are trying to say that my withdrawal is credit in my account,but it not credit yet ,I have sended my bank statement for clarifying this issue to them ,but they not responding sincerely

Have you received any payment receipt from the casino that would prove that the funds have been processed and transferred by the casino to your bank account? If yes, please forward it to petronela.k@casino.guru. Thank you very much in advance.

Dear Sunny007,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we are unable to proceed with the investigation of your case at this time. Despite our attempts to request more information, we haven't received any response from your end. Unfortunately, this means we're not able to provide any further assistance or suggest possible solutions.

If you decide to reopen this complaint anytime in the future, we would be more than happy to assist you and address your concerns to the best of our abilities. We sincerely hope to hear from you in the future and resolve this matter in a prompt and satisfactory manner.