Casino Fiz - プレーヤーの賞金はキャンセルされました。

GOT A bONUS OF 3000$ WON 19000$ MADE A WITHDRAWAL REUESTOFONLY 2000$ CONTINUED PLAYING THEY TOOK OUT OF MY WINNINGS 3000$ i CONTINUED TO PLAY WITHTHE REST OF MY WINNINGS AND LOST EVERYTHING BUT i DIDNOT WITHDRAW MY WITHDRAWAL REQUESTOF2000$ SENT AEMAIL TO SUPPORT NEVER ANSWERED PLEASE IF YOU CAN GET MY WITHDRAWAL MONEY

THANKS ED BENJAMIN

Dear edbenjamin265,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you received any explanation from the casino why your winnings have been cancelled? Could you please advise which exact bonus you received? Was it a free promotional offer or you placed a real money deposit when activating it? Was your account fully verified in the past?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear edbenjamin265,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.