Casino Intense - プレイヤーの撤退が遅れています。

Since Tuesday they tell me that the money should arrive within a day then after a day passes and I request again they say maximum by today ... They told me that it was sent 100% in fact I will show you the photos and I asked also the CRO to give to my bank but to get it I would have to wait until tonight and I do not think they will give it to me because in my opinion it has not yet been sent since I contacted my bank and they tell me that they have not received anything ... Now you I just ask you to help me solve this problem because in practice I am being made fun of ...

Da martedì che mi dicono che i soldi mi dovrebbero arrivare entro un giorno poi dopo che passa un giorno e richiedo di nuovo dicono massimo entro oggi... Mi hanno detto che e stato inviato al 100% infatti vi farò vedere le foto e ho chiesto anche il CRO da dare alla mia banca ma per averlo dovrei aspettare fino a stasera e non credo me lo daranno perché secondo me non è stato ancora inviato visto che ho contattato la mia banca e mi dicono che non hanno ricevuto niente... Ora vi chiedo solo di aiutarmi a risolvere questo problema perché in pratica vengo presa in giro...

Dear Elmedina,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise which payment method you have opted for?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially wire transfers. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

We can wait then ... We'll see if I get the money

Possiamo attendere allora... Vedremo se riceverò i soldi

Hi I ask you to proceed and ask intense casinos to verify why my payment has not arrived yet ... Since in chat they told me to ask you in practice ... Then I asked for the CRO and they did not give it to me and it's been 2 days already .. then I like the casino and I want to play .. but I also want to receive my money honestly

Ciao vi chiedo di procedere e chiedere a casinò intense di verificare perché il mio pagamento ancora non è arrivato... Visto che in chat mi hanno detto di chiedere a voi in pratica... Poi avevo chiesto il CRO e non me l hanno dato e sono passati già 2 giorni.. che poi a me piace il casinò e ci voglio giocare.. ma voglio anche ricevere i miei soldi onestamente

However to deposit I used the card and for the withdrawal the wire transfer that is the transfer I think ... Here is also the photo of the payment that should have been processed and until today also arrived as they told me in chat maximum 1 day or as written by them when you make the withdrawal (arrives in 24h)

Comunque per depositare ho usato la carta e per il prelievo il wire transfer cioè il bonifico credo... Ecco a voi anche la foto del pagamento che dovrebbe essere stato elaborato e fino ad oggi anche arrivato come mi avevano detto in chat massimo 1 giorno o come scritto da loro quando fai il prelievo (in 24h arriva)

I fully understand your frustration, xlucky69. I will set the timer for additional 3 days and if there’s no development by Thursday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

There have been no developments and I have waited long enough I think

Non ci sono stati sviluppi ed ho aspettato abbastanza credo

Thank you very much, xlucky69, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Sure 🙂

Certo 🙂

Hello xlucky69!

From now on, I'll take care of your complaint. I would like to ask Casino Intense's representatives to join this conversation in order to explain the situation.

I haven't contacted intense casinos since I showed them my statement as nothing came to me

Non ho più contattato casinò intense da quando gli ho fatto vedere l'estratto conto visto che non mi è arrivato nulla

We would like to ask Casino Intense to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.

After receiving a sufficient proof of the payment transaction we’ve reopened this complaint as per the casino's request to mark the complaint as 'resolved' in our system.