Casino Lab - プレイヤーの撤退が遅れています。

After sending multiple emails regarding my pending withdrawal ive had no contact or confirmation from casionlab. Phone number is no good as they arent there. The live chat is automated so no use whatsoever. Ive since closed my account as i think it could be a scam. Ive lost out on £50 which may not seem alot but to me it was.

Only had email to say my account was closed.......funny that

Dear Stephanie,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem delayed withdrawal. Could you please specify how many days ago was your withdrawal requested? Have you accumulated your winnings with or without active bonus? Do I understand correctly that your account has been blocked? Did you receive any explanation?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

However, I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela 

I withdrew on the 4th of dec with no email or confirmation of withdrawal process. Ive sent 3 emails and done several 'live chats' to which is automated and no use. I also tried ringing the contact number provide to no avail. So with this i closed my account this morning. And i couple of hours ago after closing i recieved an email regarding my withdrawal not being processed in which it said they will get back to me but im not holding my breath

Plus ive never waited no longer then two days for a withdrawal to be processed and never had any other problems. And by looking at the reviews now for this site i doubt i will see my winnings

Dear Stephanie,

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. 

Could you please advise if your account has been fully verified before you decided to close it? Thank you in advance for your reply.

Yes i checked the upload document part and it said they had all they need to verify me at that present moment. Ive just never known a withraw to take upto two weeks.

Thank you very much, Stephanie, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thank you, but like i said after seeing the reviews and not being resolved im not going to hold my breath. They just seem to be a scam especially being abroad and no answer on their number.

Hello Stephanie,

I looked at your complaint and will do my best to help you. I would like to invite Casino Lab into this conversation. Can you please specify what is the problem with player’s withdrawal?

I have finally managed to speak to an actual live host on casionlab. He said that my withdrawal is still pending and that no documents were required. Ive asked to reopen my account to check the status of my withdrawal which i have to wait up to 24 hours to reactivated. He also said he would put a not on my file to try and get the withdrawal processed quicker

Thought it was too good to be true asked to reopen my account two days ago still not opened even tho said host told me it would be by today. And still havent recieved my withdrawaka

*withdrawal

Hello Stephanie,

thank you for your patience.

Kindly note that we reviewed your account and your complaint and we confirm that your withdrawal has now been correctly released.

Depending on the payment method it can take up to 5 working days to reach you.

If you will still have any issues or queries about it, please do not hesitate to contact us via email at support@casinolab.com or live chat, we will be more than happy to assist you.

Best Regards,

Casino Lab Team

Dear Stephanie,

let me know when you'll receive your winnings, please.

All in my bank account. Thank you very much😊😊

Dear Stephanie,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru