Casino Lab - プレイヤーの撤退は遅れます。

I made a withdrawal and it finally got approved on the 22nd on October and still isn't in my account. They told me it would take 1 to 3 business days and then told me up to 5 business days and its been way beyond that now. I feel like I'm getting scammed out of my money. It's the first withdrawal I had ever made on casino lab. Every other site I use the money at the most takes a couple hours to go in. After reading other complaints now I feel they do this to alot of other people and its not right. I just want my money back

Hello Stacey,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casino Lab. Also please allow me to ask you a few more question before we would try to contact the casino.

Did you use any bonus to accumulate your current winnings? Is your account fully verified?

Please note that we always recommend to every player to wait at least 14 days for the money to arrive on your account specially if it's your first ever withdrawal request.

Also please send us any evidence or communication between you and the casino to nikolas.b@casino.guru.

Looking forward to your answer

Regards,

Nick

Hi nick they closed my account when I contacted them about my withdrawal. They had asked me if I was waiting for my withdrawal because I needed the money for essentials and that. And I basically said that everything in life is essential so they took tjat as Me having a gambling problem and excluded me. I dont think I'm fully verified they never asked for anything else other than my normal details and my bank details. I feel like they are trying to screw me over just seem like a scammy casino and it's not fair.

Also I cant see the chats anymore either as they closed my account. I do have emails of them promising me I would have my money between 1 and 5 days and it's way over that now

Also thank you so mucjnfor getting back so quick. I've heard great things about casino guru so this is my last resort 🙂

Here's an update. They wanted my email statement so I sent it through email then they said it was approved and they put the money back in my account so I can withdrawal again? Which is great and all but I can't log into my account because they closed it! I have made a complaint everyday to them and they just won't get back to me now and I don't know what to do. My account is verified and my money is just sitting in the account. This is crazy they are scammers! I'm so angry I have never had this issue with any other casino please help me

They keep saying that I'm their top priority. I have wrote them every single day. I cant beleive that casino lab is allowed to be open. They screw people over I shoukd have read reviews before joining 🙄

Hello Stacy,

Sorry for taking longer to get back to you as I was off office for a few days. Did the casino specificly mention that they will reopen your account or you are just allowed to withdraw from there? Please forward any communication with them to nikolas.b@casino.guru.

Regards,

Nick

Hi nik did you get the email I sent to you? I sent you a screen shot of what they said. I haven't heard anything back from them with obviously a robot response since Saturday.

Hello Stacy,

Looks like I am currently experiencing some issues with the provided e-mail address, could you please resend the same e-mail to nikolas.b@casino.guru?

Sorry for the issues and thank you in advance.

Regards,

Nick

Hello Stacey,

This time I received your e-mails. As it is seen from one of the casino's mail, it looks like they already paid your winnings. Could you please advise if any of the winnings already arrived?

Dear Stacey,

As we haven't hear from you for more than 2 weeks, we will be forced to reject your complaint. Feel free to contact me on nikolas.b@casino.guru if you wish to reopen it or inform me about the status of the complaint.

Regards,

Nick