Casino-Mate - プレイヤーはカジノの機械の故障について懸念を表明した。

I deposited over $80,000 in the ten years I played at the casino. I didn't complain when I played back 250,000 in winnings.

One night, I had an experience that I believe gave me the opportunity to watch and photograph a machine 'malfunction' while I played for an hour, take 72 timestamped photographs that could be matched to my game transaction history and spin the EXACT combinations on loop.

The glitch wheel would spin, spit the messages without interruption to my game play, I just kept going and recorded it, took photos to see what would happen, no random number generator algorithm here. I kept playing until my screen blacked our and the error messages had stopped when my screen refreshed.

I made multiple attempts to find our what license the casino operated under, I really expected someone to produce something, but noone knows anything about the license other that to answer that it is a legitimate fully licensed casino. Noone even know of anyone that would know.

Noone has been able to confirm that the outcome at this casino are determined by industry standard random number generator algorithm technology.

I willingly handed these people $80000 in deposits since I joined.

Dear lizimberger79, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. However, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance. 

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me at veronika.f@casino.guru if there is anything else I can do for you regarding your complaint.

According to the information provided by our Data Department, the casino claims to hold a license issued by the Curaçao Gaming Control Board. However, we have not yet been able to independently verify this information. We will update you as soon as we have more details.

Best regards

Veronika

Veronica I will send through the photos.

I asked the Pitt Boss about the RTP and they demonstrated that they actually didn't actually understand what it was, the certainly weren't able to provide any information as to what it was for the site.

Casino Mate are falsely representing themselves as a Licensed, Regulated Casino when they are in fact operating without a license committing a felony by doing so.

I have deposited and played a lot of money in Good Faith Believing their claims to be licensed and that they were compliant with requirements of the regulatory board,

There is no way on Gods Green Earth I would ever play more than a few dollars , let alone thousands in a sitting if I did not feel confident that I was 'gambling'

It is not gambling if the house (a felon) even has the ability to manipulate the outcomes.

Thank you for your emails. Unfortunately, based on the screenshots you provided, it is not possible to determine whether the RTP was manipulated or if the gameplay was unfair. The screenshots do not provide details about the ratio of winning to losing spins.

To investigate this matter thoroughly, we would need your gaming history from the specific day(s) you suspect unfair play occurred. This document can usually be obtained directly from the casino in Excel format. Once you have this file, please forward it to me at veronika.f@casino.guru.

Please understand that without comprehensive documentation clearly outlining your game log, we are unable to continue the investigation or reach a conclusion about your concerns.

Thank you for your understanding, and I look forward to your reply.

Dear lizimberger79,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.