Casino MGA - プレイヤーのアカウントはブロックされています。

Hello, I made a withdrawal quite some time ago, I just didn't know exactly where to go, this withdrawal was never paid out and my account was just blocked without any reason. I didn't break any rules.

Kind regards

Hallo, ich habe vor geraumer Zeit eine Auszahlung getätigt, ich wusste nur nicht genau wo ich mich hin wenden kann, diese Auszahlung wurde niemals ausgezahlt, und mein Konto wurde einfach gesperrt, ohne jeglichen Grund. Ich habe gegen keine Regeln verstoßen.

Mfg

Hello lpflueger0704,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Could you please clarify when exactly you requested the withdrawal and when was your account closed? Have you accumulated your funds with or without an active bonus, please?

Have you tried contacting the casino regarding this issue? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

Looking forward to hearing from you.

Best regards,

Kristina

I can't say exactly anymore, I think it must have been at the beginning of last year, I think it was blocked in April 2021. They kept saying they were checking and at some point the account was just locked without any explanation. And I didn't get any information afterwards as to why that was the case.

I took a bonus, but I accumulated the money when the Bonus Wagner was already over. So there was no more bonus.

Kind regards

Ich kann des garnicht mehr genau sagen, ich glaube des muss Anfang letztes Jahres gewesen sein, ich glaube das es im April 2021 gesperrt wurde. Sie haben ganze Zeit lang gesagt das sie das überprüfen, und irgendwann war einfach das Konto gesperrt, ohne jegliche Erklärung. Und hab auch danach keine Auskunft bekommen, warum des so war.

Ich habe einen Bonus genommen, aber das Geld habe ich angesammelt, als der Bonus Wagner schon vorbei war. Also war kein Bonus mehr.

Mfg

Dear lpflueger0704,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease of rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Casino MGA to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Casino MGA. I wish I could be of more help.

The casino can reopen this complaint anytime.