Casino Midas - 出金の問題によりプレイヤーのアカウントが閉鎖されました。

This casino is a real scam.

After winning about 11k I notice that my withdrawals are stuck at 2k.

I send an email to the VIP manager, a certain Alberto, but in the meantime I lose the winnings of 11k and another 10k of mine.

He contacted me the next day saying he would help me get some of the money back.

On Monday he blocked my account and yesterday he told me he couldn't do anything.

Questo casinò è una vera truffa.

Dopo aver vinto circa 11k noto che ho i prelievi bloccati a 2k.

Mando mail al VIP manager, tale Alberto, ma nel frattempo perdo la vincita di 11k ed ulteriori 10k miei.

Lui mi contatta il giorno dopo dicendo che mi avrebbe aiutato a recuperare parte dei soldi.

Lunedi mi blocca l’account e ieri mi dice che non poteva far nulla.

Dear Pinkman777,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.

Please let me know if there is any additional information that I have overlooked, but I’m afraid if there was no other withdrawable balance on your player's account we won't be able to help. Thank you in advance for your reply and understanding.

Best regards,

Tomas

Yes, the account was closed by the casino, in the chat we wrote that they would close it after news.... They did it before

Si, l'account è stato chiuso da parte del casinò, nella chat avevamo scritto che lo avrebbero chiuso dopo novità.... Loro lo hanno fatto prima

Thanks for your reply.

Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.