Casino Rocket - プレイヤーの撤退が遅れています。

They told me my cash out failed after their approval and they have sent the request to payment system for investigation, l think l should get authorities involved and go public.

Dear Gary,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Several factors such as geolocation, and contracts with the payment providers, and even actual situation in the world all have a major influence.

Have you ever made a successfull withdrawal at this casino? Could you forward any relevant communication between you and the casino to kristina.s@casino.guru? (Or you can post it here).

Additionally, I would like to ask you to be patient. Investigation of lost funds may take some time, and this doesn’t necessarily have to be the casino’s mistake.

Looking forward to hearing from you.

Best regards,

Kristina

Dear Gary,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.