Casino Royal Club - 選手の退場が遅れました。

I received a no deposit welcome bonus, then they asked me to make a verification deposit, then withdraw and it's been 6 weeks and nothing my withdrawal, help.

Recibi un bono de bienvenidad sin deposito, luego me pidieron que haga un deposito de verificacion, luego retire y ya van 6 semanas y nada mi retiro, ayuda.

Dear bolito244,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if you have passed the KYC verification?

What is the current status of your withdrawal request? Is it marked as pending or processed in your casino account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

If I already received an email that my data is correct, this will arrive immediately after I sent it.

My withdrawal request is pending in status exit (requesting)

Si ya me llego un correo que mis datos están correctos, esto me llego enseguida que envié.

Mi solicitud de retiro esta pendiente en estado sale(solicitando)

Thank you very much for your reply, bolito244. Before we contact the casino, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Good evening, relevant, I don't know, because I already sent all my information, according to the account it's already verified, and right now 2 months, the only thing they tell me every time I contact you is that it's already in the next few hours, that it only depends on the financial department , but the days go by and I withdraw, help me.

Buenas noches, relevante nose, pues ya envié todos mis datos, según la cuenta ya esta verificada, y ya mismo 2 meses, lo único que me dicen cada que me comunico es que ya en la próximas horas esta, que solo depende del departamento financiero, pero ya pasan los días y se me hace el retiro, ayúdame.

Thank you very much, bolito244, for your cooperation. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello, they already made the withdrawal, Thank you

Hola, ya me hicieron el retiro, Gracias

Dear bolito244,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Peter