Casino SuperWins - プレイヤーの撤退は拒否されました。

I win 1945 pounds. They denied to give my winning money.

Dear Dulal,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem but I’m afraid, I will need more information and details. Could you please elaborate? What was the reason your winnings have been cancelled? Have you completed account verification in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

There no reason..they irregular playing.

They are totally fraud.

Could you please advise if you have accumulated your winnings with or without active bonus? Thank you in advance. 

Without bonus.

Could you please advise if your account has been fully verified?

I don't know. I can't contact with them.

Dear Dulal,

Is there any relevant communication from casino which could explain why your winnings have been cancelled? Please forward it to petronela.k@casino.guru.

Dear Dulal,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.