Casino Tropez - カジノのウェブサイトがブロックされているようです.

im trying to withdraw but it says Open API: Network error and its been hours

Dear nashlefa15,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. This issue might be caused by playing on one device, not logging out properly, and starting another session on a different device. Could you please advise if you’re experiencing difficulties accessing your account or if the entire website seems to be offline? When was the last time when you succeeded in accessing your account, please?

If there are any screenshots that you'd like to forward, my email address is petronela.k@casino.guru.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

I have no trouble logging on the website and playing the slot the only problem is when I want to withdraw. I opened my account yesterday

Thank you, nashlefa15, for your reply. Could you please advise if you completed the KYC verification of your casino account already? Please understand that without verifying your account you won't be entitled to any withdrawals.

Dear nashlefa15,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.