Casino Venetian - プレイヤーは賭け金の要件を満たすように求められています。

Hi, I got 10 free spins at that Casino to win € 59, the maximum withdrawal should be 10x this. But now I still have a balance of 4.7k and they claim that I should recycle for real money that 40x59 even though it doesn’t read anywhere.

Hei, sain kyseiselle Casinolla 10 ilmaiskierrosta jolla voitin 59€, maksimi kotiutus pitäisi olla 10x tämä. Mutta nyt minulla on sielä saldoa 4.7k ja ne väittävät että pitäisi kierrättää oikealla rahalla tuo 40x59 vaikka sitä ei missään lue.

Dear Nico, 

Thank you very much for submitting your complaint. I’m sorry to hear about your issue. Although I understand your frustration, but most bonuses have wagering requirements that has to be met. This casino has very brief T&Cs and I agree that it should be written there.

However, if the casino informed you about this fact, I would recommend you finishing those wagering requirements, because you won’t be able to withdraw your winnings. 

Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint, or if I misunderstood your issue.

Best regards,

Kristína

Hi, I circulated the bonus money with about 5 tons which was double what I liked, well now I heard that they should have been circulated in the game where I got them. That is, the constantly changing bonus rules.

Hei, kierätin bonus rahlla noin 5 tonnia joka oli tuplasti sen mitä piti, no nyt kuulin että ne olisi pitäny kierättää siinä pelissä mihin sain ne. Eli jatkuvasti muuttuvat bonus säännöt.

Thank you for a quick reply! Would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru? (Or you can post it here). 

Hi, I don't have those posts, I heard these rules from this casino promoter.

Hei, minulla ei ole niitä viestejä, kuulin tältä casinoa mainostavalta henkilöltä nämä säännöt.

Unfortunately, there is not much we can do under these circumstances and without any supporting evidence. The only thing I can recommend you is to finish those wagering requirements according to the casino's instructions, otherwise, you won't be able to withdraw your winnings.

If you come across more information that could help us to support this case, do not hesitate to let us know, otherwise, we will be forced to reject your complaint.

Unfortunately, without any supporting evidence we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.