Casino Venetian - プレーヤーが自分のカジノアカウントを閉鎖したい。

Dear Edward,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Please could you clarify if you have requested already your account to be closed? Please forward your request to petronela.k@casino.guru. I understand your trust, as well as George’s, has been broken. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Have sent in thirty emails and messages asking to have my account closed.  Mail Delivery System  always sends them back saying "mail could not be delivered as recipient not accepting"

Sent loads of messages on live chat but surprise surprise they are just ignored. 

Dear Edward,

Please could you forward some of those requests to me? I haven’t got anything yet. 

Moreover, as I have checked both complaints, yours and your friend’s too, I can see from where the whole issue originated possibly. As your friend’s email address contains your name, you must admit, it would be one of the possible explanations why the casino didn’t grant him the "Referral Bonus". Looking forward to hearing from you. Thank you in advance for your reply.

Dear Edward,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Can you close complaint please.  Its resolved. Thank you

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much Edward for your confirmation, please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.