Casino765 - プレイヤーのデポジットなしのボーナス賞金は没収されました。

Hello, I got an email from this casino with 5Free Spins No deposit spins, after I won over 60 euros, I got a server error message and after logging in again, my money was gone and the history of the spins was exactly the same.

Support very unfriendly

Hallo,habe von diesem Casino eine Email bekommen mit 5Free Spins No deposit spins, nachdem ich über 60 Euro gewinnen habe,habe ich eine Server Error Meldung bekommen und nach dem wiederholten Login war mein Geld weg und die History von den spins genau so.

Support sehr unfreundlich

Dear Gracjan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. From your attached screenshots it seems that the casino tried to explain to you what happened. I didn’t find the exact bonus on their website, so I couldn't check the conditions myself. Would you be so kind and forward me the link to the offer you redeemed?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or post it here.

I hope, we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Dear Gracjan,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.