CasinoEuro - 賞金の出金が遅延しています。

I entered euro casino today and no pkaytech roulette wheel would open for me. I went to the chat a few times and they didn't solve it. Now I requested withdrawal and no email arrived saying I requested it. I'm scared of losing my money. I want my money back. I was deceived, since it only opens evolution. I sent them a video. I just want to make sure you pay me.

Eu entrei no cassino euro hoje e nenhuma roleta da pkaytech abria para mim. Fui ao chat algumas vezes e não solucionaram. Agora solicitei saque e sequer chegou e-mail dizendo que solicitei. Estou com medo de perder o meu dinheiro. Quero meu dinheiro de volta. Fui enganada, já que só abre evolution. Enviei um vídeo para eles. Só quero ter certeza que vai me pagar.

Dear gabilimass,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

The casino simply canceled my withdrawal request and told me to redo it, with the minimum amount I deposited. I just want to receive at least what I deposited. They are deceiving me by canceling for no reason and saying it was a problem with the system. I'm already scared. It is a high value that I deposited for trust.

O cassino simplesmente cancelou meu pedido de saque e mandou eu reFazer, com o valor mínimo que eu depositei. Eu só quero receber pelo menos o que depositei. Estão me enganando cancelando sem motivo e dizendo que foi problema no sistema. Já tenho medo ne. É um valor alto que depositei por confiar.

They're making a fool of me. I was told that my payment was made and then they said no.

Have respect for gamblers. At least give me back my deposit

Estão me fazendo de besta. Me informaram que meu pagamento foi feito e em seguida disseram que não.

Tenham respeito pelos apostadores. Me devolvam pelo menos o meu depósito

Dear gabilimass,

Have you received your withdrawal from the casino yet?

Dear gabilimass,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.