CasinoInter - プレイヤーは複数のアカウントを開設したとして非難されています。

I open a casino account, I made 3 deposits and used the Sportsbook welcome pack, in the 3rd time I to win and withdraw 185e (this was processed after passing KYC) 175e real money remained in my account, I placed a bet and won 342e, tried withdraw again, unfortunately this time it failed and I get the message:

Your account has been found to be in breach of clause 1 of our Sportsbook General Terms and Conditions: 1. Eligibility Only one promotion is awarded per customer account. Per customer means player meaning one per family, household address, IP address, email address, telephone number, credit or debit card or e-payment account, or shared computer (e.g., school, public library, or workplace). If you are found to be in breach of this clause, all winnings will be confiscated. Therefore, your withdrawal has been cancelled, your winnings have been confiscated and your deposit of has been returned to your gaming account.

Casino return my last deposit to my account.

Dear ola142117,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. As you might know, our Forum Casino.Guru, deals with the complaints regarding online casinos only, not sports betting. However, since this issue seems to be related purely to an accusation of creating multiple accounts, we will try to help you.

We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear ola142117,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

obviously not possible, Casinointer verifies my account and processes the first order withdraw then the second order is unprocessed and accusing multiple accounts is completely absurd.

Dear ola142117,

Could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours? Thank you very much.

as I mentioned in the previous post, of course, this is not possible.

Thank you very much, ola142117, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello ola142117!

I will take care of your complaint from now on. I would like to invite representatives of CasinoInter into this complaint in order to help us resolve the issue.

Good afternoon, we have submitted the requested information that supports our current decision. 

Hello ola142117!

I would like to acknowledge you, that we received some supporting evidence from the representatives of CasinoInter, please allow us a few days to carefully review the documents.

Hello ola142117!

After careful examination of the documents provided by the casino, we are not able to support you in this case. The evidence provided to us was sufficient to prove that breach of terms and conditions occurred with multiple accounts. I'd especially like to highlight the fact, that this account is connected with other accounts in one of our cases within the same casino https://casino.guru/casinointer-player-has-been-accused-of-opening-multiple and therefore we are rejecting this case.