Casinoly - 賞金の出金が遅延しています。

Hi.

The casino has a lot of bad news as they don't pay out. And I've been waiting since October 17th. on my payout. One is always only stalled and put off in live chat.

Please help

Kind regards

Timo B***

Hallo.

Das Casino hat sehr viele schlechte Meldung da sie nicht auszahlen. Und ich warte nun auch schon seid dem 17.10. auf meine Auszahlung. Man wird immer nur hingehalten und vertröstet im Live Chat.

Bitte um Hilfe

Mfg

Timo B***

Dear Teimo,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Teimo,

Have you received your withdrawal from the casino yet?

Dear Teimo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The casino paid the sum. Even if this took a very long time.

Das Casino hat die Summe ausgezahlt. Auch wenn dies sehr lange gedauert hat.

Awesome news, Teimo. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.