CasinoMega - プレイヤーの出金リクエストが遅れています。

Hello, I am facing an issue with Casino Mega Casino. I am a VIP player and frequently play at their casino. My account is fully verified, and previous withdrawals have been successfully processed. However, since my last win on 24.12.2024, my withdrawal requests have been rejected 7 times, despite repeated assurances that the payment would be made.

The communication with the casino has been frustrating and repetitive. They reject the withdrawal, then claim everything is fine and promise to resolve it quickly, yet the same issue keeps recurring. Their email responses appear to be generic and copy-pasted each time. Could we address this issue so I can receive the assistance I need to resolve it?

Dear Gandalf1k,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please let us know if you chose to withdraw using the same method you have successfully used before?

Has the casino customer support explained why your withdrawal was canceled?

Have you tried choosing a different payment method for your most recent withdrawal?

Are all your payment methods verified?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear Veronika,

Thank you for your response.

Yes, I used the same withdrawal method I have successfully used before—bank transfer to the same bank I have consistently used for deposits. Unfortunately, the casino has not provided any clear explanation for why my withdrawals were canceled. I am attaching a screenshot of their email, which simply states they are sorry and will resolve the issue. However, after seven rejected withdrawal attempts and over a month of waiting, no progress has been made, which has been incredibly discouraging.

All payment methods linked to my account are fully verified, as this was a requirement for successfully processing previous withdrawals. I have not attempted to use a different payment method, as bank transfer has always been a convenient and reliable option for me.

I appreciate your assistance in helping me resolve this matter and look forward to hearing back from you.