CasinoMega - プレイヤーの賭け条件に対する質問。

Hello,

the casino doesn't want to pay out even though my bonus has expired and I only have real money.

Nevertheless, I should fully meet the wagering requirements of the bonus.

I think this is unfair, why should I fulfill conditions when my bonus has expired?

Hallo,

das Casino möchte nicht auszahlen, obwohl mein Bonus abgelaufen ist und ich nur Echtgeld habe.

Dennoch soll ich die Umsatzbedingungen des Bonus voll erfüllen.

Ich halte das für unfair, warum soll ich Bedingungen erfüllen, wenn mein Bonus abgelaufen ist?

Dear Redmaster,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that you haven't completed the bonus wagering and your bonus expired meanwhile? I'm sure you understand that no casino will pay your bonus winnings if the wagering requirement were not fulfilled.

Could you please forward a screenshot of your bonus history and highlight the disputed bonus? My email address is petronela.k@casino.guru.

Thank you in advance for your reply.

Best regards,

Petronela

Dear Redmaster,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.