CasinoMega - 当該プレイヤーは出金が遅れていると考えています。

Because I bet on sports bets with odds of 1.35 or less, I was in violation of the rules and my withdrawal was refused. The Japanese page has no description of the terms (for some reason, the English page has it). I've never been unable to withdraw money at other casinos, so I'm at a loss as to what to do.

スポーツベットで1.35以下のオッズに多くベットしている理由で規約違反となり出金を拒否されてしまいました。日本語ページには規約の記載は無く(なぜか英語のページには記載あり)知らずにプレイしており出金時に初めて知りました。他のカジノでは出金出来なかった事は一度も無くどうすれば良いか困っています。

Dear asamikot,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Thank you for contacting us.

Withdrawals have been declined and refunded, and our finance team is investigating possible violations and fraud.

I would like to wait for your contact for a while.

Thank you for your response.

ご連絡ありがとうございます。

出金は拒否され返金となり、ファイナンスチームが違反や詐欺の可能性を調査中です。

しばらく連絡を待ちたいと思います。

ご対応いただきありがとうございます。

Thank you for your reply, asamikot. As you might know, our forum Casino.guru, deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue related to sports betting.

However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.

Thank you for contacting us.

It would be helpful if you could give me a list of websites about sports betting.

We apologize for the inconvenience, but thank you for your understanding.

ご連絡ありがとうございます。

スポーツベットに関するウェブサイトのリストを教えいただけると助かります。

お手数をお掛けしますが宜しくお願い致します。

Thank you for your understanding. I will send you the list of suggested websites via email after closing this complaint.

Due to the aforementioned reasons, this complaint will now be rejected. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.