Casinonic - プレイヤーが不公平な支払い問題を報告しました。

Sorry, I was playing Feng's Fortune by Gamomat at your casino. The game hardly pays out any winning lines. For example, I had 4 vases on the middle row and it didn't pay out. In my last spin there, I got 3 scatters, but the free spin wasn't activated.

They claim there are no errors according to the system. I'm sorry, but I couldn't care less about what the system says—I care about what I see. My last spin was today at around 10:22 or 10:23.

They don't even look at the images!

Therefore, I would like all my lost bets returned.

Sry spiele dort Fengs fortune von gamomat-das spiel zahlt kaum gewinnlinien aus-hatte zum beispiel auf der mittleren reihe 4 vasen ,wird nicht ausgezahlt. Letzter spin den ich dort gemacht habe 3 scatter-freispiel wird nicht aktiviert.

Die behaupten es sind keine fehler laut system-es tut mir leid,hier interessiert mich es einen scheiss was das system sagt sondern das bild-mein letzter spin war heute um ca 10 uhr 22 oder 10uhr 23.

Die schauen sich die bilder ja nicht mal an!

Und deswegen wollte ich all meine getötigten einsätze retour haben

Dear paclmaya,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

Could you please forward your game history in Excel format with the exact time of the incident to dominika.l@casino.guru? Please request your game history in Excel format from the casino.

Could you please share your communication with the casino?

Have you managed to contact the game provider?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

My communication was this - that I was of the opinion that if the game doesn't work as it should, they should give me my stakes back. But you can take the complaint back, because I have now closed my account there. But you should put this casino under special observation!

If they tell me that no error is reported, but the pictures I have seen say something else, then I am no longer interested in this stupid warning system, then I can't take it seriously anyway - especially since they don't even look at the spins in the chat

Mein kommunikation war dies-dass ich dermeinung war ,wenn das spiel nicht funktioniert,wie es sollte sollte man mir meine einsätze retour geben. Aber sie können die beschwerde retour nehmen,da ich mein konto dort jetzt geschlossen habe. Nur sollten sie dieses casino unter besondere beobachtung stellen!

Wenn die mir sagen,es wird kein fehler gemeldet,aber die bilder die ich gesehen hab sagenw as anderes,dann interessiert mich dieses scheiss warnsystem nicht mehr,dann kann ich es ja eh nicht ernst nehmen-vorallem schauen die im chat sich die spins ja nicht mal an

So, as I said, you can drop the complaint, it was only about the value of the spins I made, it was only 40 euros - it's not that tragic, but as I said, you should keep an eye on the casino

also sie können wie gesagt die beschwerde gerne fallen lassen,es ging ja nur um den wert der spins die ich gemacht habe,waren ja nur 40 euro-is net so tragisch,aber wie gesagt ,sie sollten das casino im auge behalten

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.