Casinonic - 選手の退場が遅れているようです。

Casino account was quickly verified, however the withdrawals do not clear at all!

Conta do cassino foi verificada rapidamente, contudo os saques não liberam de jeito nenhum!

Dear edservidor,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

It has been more than 3 days since the account was verified and the withdrawal requests were not released.

There is no rule to wait 14 days for withdrawal!

Release my withdrawals immediately.

Já tem mais de 3 dias que a conta foi verificada e os pedidos de saques não foram liberados.

Não existe essa regra de esperar 14 dias pelo saque!

Liberem meus saques imediatamente.

edservidor, I appreciate the updates. Although I acknowledge that the current situation is far from ideal, I remain optimistic that the casino can resolve the issue within the next 10 days. Kindly be patient with me, and if there are no improvements by then, we will take action as we typically do after a 14-day withdrawal request period.

I request that the complaint be closed.

Solicito o encerramento da reclamação.

We’ve rejected this complaint as per the player’s explicit request. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.