CasinoWin.bet - プレイヤーの撤退が遅れています。

I've been waiting for my withdrawal for 2 weeks now .My account is fully verified, when I speak to live chat they say its 7 to 21 days for withdrawals and then cut me off chat when I ask a question. I have all transactions and screen shots.

Dear Winzzz,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if you have accumulated your winnings with or without an active bonus? Do I understand correctly that your withdrawal is still pending inside the account without being processed? Which payment method you have opted for?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hi I took a deposit bonus and played it all out then tried to withdraw 700 but it said 660 but then email conformation said congratulations on your withdrawal of 600 so I'm assuming they took 100 off because I took a bonus with deposit. I withdrew bank transfer and yes its not been processed by the casino its still pending Just seems a long time as waited over 2 weeks. Will keep you updated

Thank you very much, Winzzz, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Winzzz!

From now on, I will take care of your complaint. I would like to ask Casinowin's representatives to join this conversation and explain the situation with withdrawal.

We would like to ask Casinowin Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

Its almost 4 weeks now and still not been processed

Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.

Hello Winzzz!

We've reopened this complaint as we received some information from the casino. We would like to give this case one more chance to get resolved and help both parties to reach to a satisfactory resolution.

According to the casino your issue should be already solved, could you please confirm this?

Hi ive received it , thankyou. 2 month later mind you

Hello Winzzz!

Thank you for your reply, I am delighted to see that your problem was solved.

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.