CasinoWin.bet - プレイヤーの撤退が遅れています。

played with a bonus and followed all the rules.Reached my wagering requirement and cashed out 1300 dollars.Have been waitng for 34 days thus far and not 1 word from the casino.Live chat making all kinds of excuses as to why its taking so long.Its obvious this casino has no intention on paying me what they owe me.They need to closed as it looks that they are as corrupt as a casino can be

Dear senator912,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Thank you for your email, senator912. Could you please advise what is the current status of your withdrawal? Is it marked as pending or processed?

Additionally, I would like to ask you to reply to your submitted complaint inside the existing thread and not by sending emails, unless you’d like to forward any relevant communication. Replying inside the thread is the easiest way for us to link all the relevant information to the correct issue and to collect important details and data in one place. Your cooperation in this matter is highly appreciated. 

no response I just need to know is there anythin you can do or am I wasting my time.If they wont pay me ifs there a way that I can get there lic revoked and have the casino closed

is there anything that can be done

We always try our best to get in touch with the casino, but it seems to be common practice from CasinoWin.bet to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy" we keep trying, so please let me know how you wish to proceed.

Seems this is going to be a waste of time is there another platform I can use to expose this casino as the fraud and corrupt that they are

Senator912, I'm sure you understand that I can't promote our competitors' websites, especially not on a public platform like this. Do I understand correctly that you are no longer interested in our help? Should I close this complaint?

ok I was under the impression you had clout in the matters I guess I was wrong.If you cant do anything to help me just tell me and I will move on

We would really like to help, Senator912, but without the involvement of the casino, it is impossible for us to proceed with complaints. Since the casino has refused to cooperate with us in resolving the player's issues for the last few months, we have no other option than to close this case as unresolved. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with any other casino and we will try our best to help.

I sincerely hope you won’t come across a problem like this again.