CasinoWin.bet - 選手の退会が遅れました。

Krijg me geld niet uitbetaald duurt nu bijna 1 jaar

Hi Mark,

Please be informed that your withdrawal request was declined and the funds are now available in your account's balance.

As per our terms & conditions, CasinoWin.bet fraud and risk team occasionally runs automatic and manual checks on all transactions.

Transactions identified as high risk may be held for a period of up to 90 days. If you think your transaction was mistakenly flagged, you may submit a new withdrawal.

We appreciate your accommodation for the inconvenience this may have caused. We apologize for these unexpected delays and we'd like to thank you for your understanding.

Regards,

CasinoWin.bet

Dear mjparties78,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you have been trying to withdraw your winnings for a year? Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

Additionally, if there is any other relevant communication between you and the casino, please, forward it to kristina.s@casino.guru. Alternatively, you can post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear mjparties78,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.