CasiWave Casino - プレーヤーは賭け時間の問題を経験しています。

First of all can you maybe go in into the complaint section of tis casino and just read the complaint of this russian guy? because I got exactly the same problem.

deposit: 14 december

time for wagering: until the 24. of december

Dear nsL71234,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?

• Is this the complaint that you refer to?

If there is any relevant communication between you and the casino that might provide insight into this issue, please promptly forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

So there are like about 6 providers you can use on the 225% bonus. (the others are not avaible for wagering)

Playngo and pragmatic dont work cause of technical errors (support also told me that they have technical issues wich is ofcourse a lie - you will understand later!)

All other providers wich are allowed for wagering (about 4 like Netent etc.) are not displaying on the provider section they are nowhere on the site!

The support told me I should use VPN wich I did then ofcourse (I TRIED EVERY COUNTRY). So what is this now?? they are removing all providers you can use for wagering?? + 2 providers witv technical errors.

Its just crazy to me how f****d up this world is. Thats just a new level of scam isn’t it? 😂😂

So now i have time until the 24 of december, then the wagering time is over and my money is gone!

Also, did you read the other complaint about this casino? he had the same issue

.

helloo??

Hello nsL71234,

Thank you for your reply.

You may have noticed the timer in the top right corner, which allows each party involved seven days to reply. While we strive to provide prompt responses, please understand that we handle over 800 complaints simultaneously.

I will now transfer your complaint to my colleague Matej (matej@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello nsL71234,

I am sorry to hear about your troubles.

I would like to invite the casino representative into the case:

Dear casino representative, could you please check the case and explain to us what happened?

The problem is I only have time to wager the bonus until 24. of december so the problem has to get fixxed fast!

And thats exactly their strategy, they wait until the time is gone. They did that many times on other customers. Its the new way of casinos to scam.

As I told you I only have time for the wagering until the 24. of december. They are not going to answer. They always find a new excuse when I ask the customer support! What can I do?

ok

I reached out to the casino representative via Skype.

I hope that he will be able to help you with how to wager your bonus till 24.12. or extend the time limit.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

you can close the complaint. I canceled the bonus and won. I requested withdraw, Lets see If they payout atleast, otherwise I will see you soon 😉

Thank you for the update. I am closing the case and wish you good luck. In case of any issues, please feel free to reopen the case.