Casobet Casino - プレイヤーのボーナスは、彼の同意なしに自動的にアクティブ化されました。

I registered an account at this casino today. After making a deposit i decided to place a bet (and won). At the moment i wanted to cashout problems occured and i decided to contact support. Without any notification they told me there was an active bonus at my account which would be vissible after verification. I made a screenshot of what i looked like before verification, because i always check for bonusses before i start playing (i dont want a bonus). This is pure fraud. Can you please help me?

Dear elfuego1111,

Thank you very much for submitting your complaint and forwarding the relevant screenshots. I’m very sorry to hear about your negative experience.

I have checked the general bonus terms and conditions, and this is what I found https://casobet.com/en-GB/home/page-control/1:

"Deposit related bonuses (Welcome Bonus, Reload Bonus) are automatically credited to the player's accounts"

Could you please advise if you have tried to communicate with the casino the option of opting out from any promotional offers prior to start playing? Have you redeemed or obtained any promotional offers from this casino in the past? Could you please forward your bonus history along with any relevant communication to petronela.k@casino.guru?

Thank you in advance for your reply. Looking forward to hearing from you.

Best regards,

Petronela

Dear elfuego1111,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.