Casollo Casino - プレイヤーの撤退は遅れています。

Casollo Casino blocked me from chatting and playing due to legitimate complaints (IM CHAT) from the staff. but didn't say so, so I deposited 20.00 in good faith and got a 200% bonus as always. so now 70.00 EUR are on it. But I can't get into the chat, I can't get into any games either. so i can't do anything.

I quit because of this, unfortunately no matter how often, there is no answer to my emails.

Casollo Casino hat mich auf Grund von berechtigten Beschwerden (IM CHAT ) von durch den Mitarbeiter zum Chatten , als auch zum Spielen, gesperrt. hatte das aber nicht mitgeteilt, sodaß ich treugläubig 20,00 einzahlte und wie immer 200 % Bonus bekam. also sind jetzt 70,00 EUR drauf. Nur ich komme weder in den Chat, ich komme auch in kein Spiel rein. ich kann also nichts machen.

Habe auf Grund dessen gekündigt, leider egal wie oft, auf meine Mails kommt keine Antwort.

Dear Spandauer44,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I see that you already had a few complaints about this casino in the past. Before we move forward - do I understand correctly that the previous complaint has been resolved and this one is about a new withdrawal?

Looking forward to hearing from you.

Best regards,

Kristina

this is not a payout but a ban as a player and for the chat.

Emails are not answered either. In order to at least get my paid-in EUR 20.00, I canceled for these reasons and asked for a payout. No answer for months!

es handelt sich hier nicht um eine Auszahlung sondern um die Sperre als Spieler und für den Chat.

Auch Emails werden nicht beantwortet. Um wenigstes an meine eingezahlten 20,00 EUR ran zu kommen habe ich aus diesen Gründen gekündigt und um Auszahlung gebeten . Monatelang kene Atwort!

it's about being banned from every game, including chat. I can log into the casino and make deposits, but I can't play or chat. No response to my emails for months!

es geht darum, daß ich für jedes Spiel gesperrt wurde, auch für den Chat. ich kann mich ins Casino einloggen, auch einzahlen, aber nicht spielen und auch nicht chatten. Keine Reaktion seit Monaten auf meine Emails!

Another note, Platincasino cannot be reached by email either and has limited the chat to 8 p.m.! As a result, you hardly get into the chat, they don't verify! So note for players, first get verified at Platincasino and only then deposit!

Noch ein Hinweis, auch Platincasino ist nicht per Email erreichbar und hat dazu noch den Chat auf 20,00 Uhr beschränkt! Dadurch kommt man in den Chat soviel wie nicht rein, die verifizieren nicht! Also Hinweis für Spieler, erst bei Platincasino verifizieren lassen und dann erst einzahlen!

Thank you for your reply, Spandauer44. Do I understand correctly that you have an active balance in your account that you cannot use, and the casino is not responding to you?

yes, there are still 70 active with a bonus in it, but I can neither play nor chat, both have them blocked.

Emails don't get answered so I can't do anything. Even with an email notice is nothing because there is no answer!

ja aktiv sind jetzt noch 70 mit Bonus drin aber ich kann weder Spielen noch Chatten beides haben die gesperrt.

Emals werden nicht beantwortet sodass ich gar nichts machen kann. Selbst mit einer Emailkündgung geht nichts weil nicht geantwortet wird!

Thank you very much Spandauer44 for your reply. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello, Spandauer44,

I am sorry to hear about your issue with Casollo Casino. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Casollo Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Casollo Casino Team, could you please explain to us what is the reason for the player's inability to access the games and chat in his gaming account? Was his account verified? What steps should be followed by the player to be fully able to access all features of the account?

Thank you in advance for providing the information.

We would like to ask Casollo Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.

Dear Spandauer44,

Since we have not received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Branislav, Casino.Guru