Casumo Casino - プレイヤーは自分のアカウントを確認するのに苦労しています。

I have a problem with my account on Casumo.com

Since about 2 weaks i cant log in on my account in this casino

i win about 30-40 pounds and since i request a whithdraw they request to verify my details,

every day im chating with customer support

and everytime when i ask about my account

they request more and more details

i have all conversations on my account

i send them my statements,passport photo,bank card photo,selfie with my passport.

Dear detox44,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I am sure you understand that KYC is a very important and very complex process, and it can take a few business days to review all of your documents. Each casino is unique and requires different documents from the player. 

Could you please confirm that all of the provided documents have been accepted without any problems? Was this your first attempt for a withdrawal?

Additionally, if there is any other communication between you and the casino (except those you attached to this complaint), please forward it to kristina.s@casino.guru.

Thank you in andvance and I am looking forward to hearing from you.

Best regards,

Kristina

dont warry i allready solve this problem by my self

detox44, thank you for your reply. Do I understand correctly, that our intervention is no longer required? Do I have your permission to close this case?

yes

Thank you for confirmation detox44, I am sorry we couldn't assist properly in this case. Since you are no longer interested in our help, I am closing the complaint. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.