Casumo Casino - プレーヤーのデポジットは、彼のカジノアカウントにクレジットされたことはありません。

Worst casino to deal with when it comes to deposit. I've deposited money 4 times & all 3 times previously it delayed credit in my Casumo account by 2/3 hours 

Yesterday I deposited 4th time & it's been 24 hours it's still not credited to my casino account. Today after following up umpteenth times they said it's not reached them.

How the hell successful transaction never reaches them....????

Pathetic casino support team. Despite sharing bank statement of transfer, they didn't bother to check with their payment provider for 24 hours. 

All other casinos I deal with all credit funds immediately post showing them bank statement.

But this support team was so pathetic, they kept saying it didn't reach them instead of investigating it further.

Dear umesh1jai,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposits have never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be located and refunded back to you or credited to your casino account.

Please forward your payment receipt along with any relevant communication to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela

Dear umesh1jai,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.