Casumo Casino - プレーヤーの出金の試みはキャンセルされました。

I used to be a regular player on this casino, withdrawal usually were processed fast in less than 24 hours.

the last deposit I made was of 80$ and from the casino end was a delay, I was okay with that, and while I was waiting I decided to play elsewhere.

the next day I decided to no play and take my fund back and noticed that my withdrawal was canceled.

I opened a conversation with customer service to investigate why my own money with no bonuses was kept by the casino and they said that is mandatory to wager the amount deposited, under the argument that they don't operate as a bank and to avoid money laundering they have the right to hold my money.

Dear petitgamer,

Thank you very much for submitting your complaint. I’m sorry to hear about your issue.

As the casino mentioned, this rule works as a protection against money laundering, and the casino is required to enforce it to comply with licensing rules and anti-money laundering legislation.

Unfortunately, at this time, our hands are tied. I would recommend that you complete the wagering requirements the casino sets because you won’t be able to withdraw your funds.

If there is any additional information that would support your case, please do not hesitate to contact us, otherwise, I will be forced to reject your complaint. Thank you for your understanding.

Best regards,

Tomas

I guess i will never play at that casino again.

As you saw on my account they suspended my account. I guess they are worth 80$.

At the end I was tied to them, I reached them and request to reactivate the account, will wager the 80 and will withdrawal the remain cash from the wagering.

Were you able to reactivate your account and wager the remainder of your balance, please?

Dear petitgamer,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.