Cawino Casino - 度重なる書類提出要求により、プレイヤーの引き出しが遅れています。

Hello,

Unfortunately, there are once again issues with a casino from Liernin Enterprises Ltd., which has happened quite often before.

I would say I have a good amount of experience with online casinos.

And once again, this casino is delaying the verification and withdrawal processes.

I have fulfilled all the requirements to verify my account.

I have uploaded everything requested, several times even.

Identity Document

Proof of Residence

Jeton Account Confirmation

Deposit Confirmation

Yet, I am repeatedly asked to upload the same documents even though they are clearly correct.

(All deposits made into my Jeton account from 10/15 to 11/15, as shown in the credit card statement)

I receive no explanation for what exactly is wrong; it is simply rejected, and they play for time.

I urge the casino to provide a statement.

Hallo,

Leider gibt es wieder einmal Probleme mit einem Casino vom Hause Liernin enterprises ltd. wie schon des öfteren.

Ich würde behaupten ich habe gut Erfahrung was online Casinos betrifft.

Und hier wird wieder auf Zeit gespielt in diesem Casino, was Verifizierung und Auszahlung betrifft.

Ich habe alle Forderungen erfüllt zum verifizieren meines Kontos.

Ich habe alles hochgeladen was gefordert wurde MEHRMALS sogar.

Ausweis Dokument

Wohnort Nachweis

Jeton Account Nachweis

Einzahlungsnachweis

Und immer wieder werde ich aufgefordert das gleiche hochzuladen obwohl es ganz klar das richtige Dokument ist.

(Alle getätigten Einzahlungen in mein Jeton Konto von 15.10-15.11 (Anhand der Kreditkarten Abrechnung)

Ich bekomme keinerlei Erklärung was genau falsch wäre, es wird einfach nur abgelehnt und auf Zeit gespielt

Ich fordere das Casino auf Stellung zu nehmen

Dear Kagi333, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process. 

Has any of your identity documents been approved during the KYC process, or have they all been rejected so far?

Have you provided all the required documents as soon as possible and in the correct format? 

Please forward me the documents you keep sending to the casino for verification at veronika.l@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Veronika