Cazeus Casino - プレイヤーの出金リクエストが遅れています。

I've being trying to request the return of $160 deposit I made in November, no communication from the casino. The casino avoids and circumventing my request. The casino asked me to use a Crypto Wallet and that is not and will never be my transaction method. I have screenshot of deposit, and request. For those out there, the casino is frustrated with players and avoid them.

Dear eyegetoksandrapam,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please explain in more detail why you requested a refund for your deposit?

Which payment methods are available to choose for withdrawal in your casino account?

Could you kindly specify if you passed the full KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.