Cazeus Casino - プレイヤーの出金リクエストが遅れています。

I've being trying to request the return of $160 deposit I made in November, no communication from the casino. The casino avoids and circumventing my request. The casino asked me to use a Crypto Wallet and that is not and will never be my transaction method. I have screenshot of deposit, and request. For those out there, the casino is frustrated with players and avoid them.

Dear eyegetoksandrapam,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please explain in more detail why you requested a refund for your deposit?

Which payment methods are available to choose for withdrawal in your casino account?

Could you kindly specify if you passed the full KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Cazeus, do not advertise deposit method if you intend not to allow players to withdraw with the same method. That is misleading. I asked to reverse transaction because the casino was very slow at receiving my deposit and adding it to my account, it was about a week which I find is unfair. Since then, I asked a reversal of transaction, confirm then close account. Cazeus keeps asking me for crypto wallet and I will never open a wallet. Their support, throughout the process does not provide an answer. Worst casino I ever dealt with. I'm not a angry or easily fazed but this casino made me lose faith and trust in the onlinevcasino system. Totally disgusted. I will not open a crypto wallet, I demand refund in the same deposit method I used--disgusted with dealing with Cazeus. Anyone from Casino Guru staff can have the $160CAD, I do not want the below average casino to benefit just because I do not have a crypto wallet. Veronika, send to any of the Casino Guru staff--at least they tried to help!!

Veronica, send 160$ CAD to Casino Guru, they've helped many players!!

Thank you for your kind offer. However, we do not accept any gratuities or financial rewards for our assistance. Our goal is to help players resolve their issues as effectively as possible, and we will do our best to assist you in recovering your money.

Could you please send me a screenshot of the payment methods that appear when you select "Withdrawal" in your profile?

For your reference, these are the withdrawal methods available to me: 

Could you also kindly advise if you played with your deposit at all?

Here are the deposit and withdrawal methods. Cazeus may be unlicensed, no owner listed. Very disgusted with them.

Thank you for the screenshots. Could you also specify if you played with your deposit at all?

Good morning, I have not played the deposit I made. Forget trying to resolve the issue, just allow Cazeus Casino to withhold and steal the funds. I'm literally sick if dealing with Cazeus, close this case. Let it be known and made aware, Cazeus makes it very difficult to withdraw--do not join!

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.